When do i get my welcome email?

[M_Jhalli]

Hi there,

I purchased broadband m500 package yesterday and I wanted to register for the virgin media app etc.

However it states you need the account number and area number. I have not received any welcome email so I can obtain those numbers to register. Any ideas?

Regards,

Mike

[Akua_A]

Hi @M_Jhalli,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been unable to register for an account. I can understand the frustration caused especially as a new customer. We will be able to best help with this. I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,