When Someone Dies

[pinerush]

Trustpilot Review: 

https://uk.trustpilot.com/reviews/62f3777d8000af4a8859fdc0

Response: 

Hi John,

I am truly sorry for your loss and the level of experience with us throughout this difficult time. We cannot assist from this platform but if you could reach out to us on our forums, we can look into this ASAP. You can access it here: virg.in/VMforums

I will let our team be aware to keep an eye out so we can escalate this for you to make sure it is resolved.

Zoie

[Martin_N]

Hi pinerush,

Thank you for your post and welcome to the community, 

I have taken a look over the link you have provided and I am very sorry to read has happened. 

This certainly isn't what we want for any of our customers. To be able to investigate this further, I will need to private message you to look over the account. 

I will do this now. 

^Martin