WhatsApp offer not reflected in contract

[rafign]

Hi, I got offer on WhatsApp but the terms of my renewed contract are different. I have still the conversation on my mobile and screenshots. According to the contract I have to pay £11 more than offered. I have written to support on web form but no help there 😢 

[Paul_DN]

Hi rafign,

Thank you for reaching out to us in our community and welcome, sorry to hear the offer made to you isn't reflected on the contract.

Was this an offer Via Customer Relations?

Regards

Paul.

[rafign]

Hello,

Thanks fo replying. I am not sure what division it was. It seemed to me it was some external company judging by some of the messages in the chat and the fact that it h

 

ad a header indicating it - I'm enclosing it as a picture. 

Regards,

Rafal

[Paul_DN]

Hi rafign,

So I can look into this for you , I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.