If you do cancel your contract cancel your direct debit at the same time as they'll make you wait 45days for a refund which they'll send using a relic from the last century (cheque) which won't turn up.
There is 3 threads on this forum alone from people who still waiting form cancellations in October.
But....get this..... apparently I have to do this exactly 30 days I mean exactly 30 days before, or I will incur charges. ⋮
Not so according to the terms and conditions where it states at least 30 days, see below:
⋮ How long does your agreement last?
- If you want us to stop providing the services at the end of your minimum period you will need to give us at least 30 days’ notice as set out in Section N of the agreement. ⋮
Brian may or may not have been his real name - depends where you got through to - if the UK then they are not in the habit of giving false names and there info is usually accurate - if you got through to offshore then anything is possible
so only speak to the UK - try this - they are constantly changes the phone options but last time tried it got the UK - if not hang up and try again
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
Not sure if I was lucky or if thats how they work. After I had given my 30 days notice a call today and they’ve matched the same price as a new customer would get. Hopefully you’ll get a call back.
reference the 30 day notice yes you Do need e to give 30 days notice as with most companies but I think it’s a bit silly trying to penalise you because you have 3 days remaining. I would put a complaint in as another poster has said it’s ridiculous now how they all walk all over you I’m pretty sure you will get a call once you’ve given your 30 days notice . I read post elsewhere someone else in a similar situation got a call the day before his contract ended and was given a better deal than he was originally on so you never know. I hope you do get what your looking for