Well ... I finally cancelled

[armstrongfj]

As mentioned in another thread, after the shenanigans of the remote control, its time to recontract.

I spoke to a guy on Sunday who offered me a deal for the 1gb with phone of £57, we were reading the scripts to take the deal when his VOIP failed (although the call remained connected). I called back but all calls to tier 2 retentions were silent. 

So ... today, I ring up, a different deal was allegedly placed last week without my authority!

This has been unwound ... to the point where *all* services are cancelled on the 2nd of March.

Unfortunately the deal that was available yesterday is no longer on offer, the best deal today is £64. so £7 being seven pounds I have cancelled. Should any agent wish to retain the account, if the deal becomes available again, feel free to let me know.

I have to say, I'm disappointed in

1. Virgin Customer Support

2. Virgin's ability to support it's technicians support systems.

The original request was what phone and broadband can I have for £50, but the bar is now fixed at 1gb plus line for £57 or less. 

What a difference a day makes.

[Zoie_P]

Hi Armstrongfj, 

I am truly sorry for your experience and that we have lost you as a customer. I am sorry that a deal was placed without your confirmation, did you receive an email about this?

Our deals change daily and may not be available the next day.

Zoie

[armstrongfj]

Hi,

Thanks for your interest.

No there was no email over the misapplied contract extension, the only evidence is the recording of the conversation with customer services.

I have yet to receive the email regarding cancellation of service too.

I'm aware that deals are but fleeting. It's just a shame that the support agent was unable to complete the ritual reading of the script before the Virgin Support systems failed catastrophically.

Ah well.

[Alex_RM]

Thanks for getting back to us armstrongfj,

I'm sorry once again for any confusion over what was offered,

Package changes aren't something we deal with via the forums, however so I can get a few more details from you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm