Welcome email with account number can u tell me why haven’t received this been over a week

[Mickako21]

Can someone tell me why I’ve still not received my welcome email with my account number and area code so can sign up my virgin pay my account and settings thanks 

[Paulina_Z]

Hi @Mickako21,

Welcome to our Community Forums! Thank you for first post, and I'm sorry to hear that you've not received your Welcome email. I can understand that this can be quite frustrating.

I was able to locate your account on our system and I can see that your services are already active. 

I want to confirm a few details for you, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you,