Website and App dont show my current active contract

[rochapaulo]

Hello there, I have moved homes and changed my contract back in April/2021, when I access the dashboard today either in the website or app it says I am not a customer anymore and my contract ended in April/2021, but that was my my previous contract.

It is a shame, as I need to access the website and download a copy of the contract and because of that bug I cant.

The new account and old account are registered under the same email.

[Ashleigh_C]

Hi there @rochapaulo

Thank you so much for your post and welcome back to the community forums! 

I'm so sorry to hear you are facing this issue with your account after your move! 

I'd be happy to take a look into this with you via a PM so we can see what's happened here. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.