Websafe settings

[Mcfcbp]

Having recently changing my package to a virgin 360 package I cant change my safe settings options on my account I click on the app part select websafe it tells me my virus safe and child safe is off I've no option to turn them on when I click manage Web safe settings it bring me back to this screen (the screen is totally different to the video that's on the website) 

[Gareth_L]

Hi Mcfcbp

Sorry this is happening, but thanks for letting us know

Are you able to change these online 

Go to MY APPS - VIRGIN MEDIA SECURITY INTERNET SECURITY 

Then scroll done on the left hand side 

MANAGE WEBSAFE SETTINGS 

Gareth_L

[Mcfcbp]

 

 

 

[Mcfcbp]

Hi Gareth no those options aren't there for me unless I'm doing it wrong 

[John_GS]

Hi @Mcfcbp

Thanks for coming back to us. There was an open ticket now resolved for this issue. Can you check for me to let me know if it's now working for you?

Best,

[Mcfcbp]

• Nope still won't work still unable to change settings 

[Zak_M]

Thank you for coming back to us @Mcfcbp.

I can take a look into this for you, no problem. 

I will pop you over a PM so that I can get some account. 

Kind regards, 

Zak_M

[Mcfcbp]

OK ta

[Paulina_Z]

Hi @Mcfcbp,

Thank you for coming back to us. My colleague has sent you a Private Message. You can find this as a purple envelope in the top right corner of your Forum page.

Please respond as soon as possible, so we can have this issue looked into for you.

Thank you.