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Websafe Not working

MDuck393
Joining in

No matter what device or browser i use (and i have tested on a number of various options) the websafe section of the site to "manage websafe" does not work. Instead i just get the following returned:

MDuck393_1-1644441268939.png

 

 

3 REPLIES 3

Akua_A
Forum Team
Forum Team

Hi @MDuck393,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues when trying to access websafe. We can understand your concern and want to best help. Just to confirm, are you accessing websafe as seen here https://www.virginmedia.com/help/how-to-use-websafe. If so, what are you trying to do on websafe? Perhaps we can help from here?

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Yes, I am following those directions but all I get is that screen of “ooops”.

 I’m trying to change the settings.

Thank you for letting me know @MDuck393.

In this case, I have sent you a private message regarding this. Please lookout for the purple envelope on the top right-hand corner and provide a response when you can.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs