on 04-05-2022 10:00
Have been trying for the past 4 days to upgrade a serive. When I click on change package it sends me straight to webchat (telling me its better!). Webchat does not work - pressing the button does nothing. No other way to contact VM apart from a collosal wait on 150 (with numerous reminders that its better to go through the website!)
Ive tried every browser I have and every device I have.
Any thoughts?
on 04-05-2022 12:23
Hi there @PhilRJ
Thank you so much for your post and welcome back to our community forums!
I am so sorry to hear that you have faced this issue when trying to upgrade your package.
We do not usually do package changes via the forum but due to your experience I would be happy to look into this and see what has happened!
I'll pop you a PM now please keep an eye out for the purple envelope in the top right corner of your screen.
Thank you.