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WebChat not working

PhilRJ
On our wavelength

Have been trying for the past 4 days to upgrade a serive.  When I click on change package it sends me straight to webchat  (telling me its better!).   Webchat does not work - pressing the button does nothing.  No other way to contact VM apart from a collosal wait on 150  (with numerous reminders that its better to go through the website!)

Ive tried every browser I have and every device I have.  

Any thoughts?  

1 REPLY 1

Ashleigh_C
Forum Team
Forum Team

Hi there @PhilRJ

 

Thank you so much for your post and welcome back to our community forums! 

 

I am so sorry to hear that you have faced this issue when trying to upgrade your package. 

 

We do not usually do package changes via the forum but due to your experience I would be happy to look into this and see what has happened! 

 

I'll pop you a PM now please keep an eye out for the purple envelope in the top right corner of your screen.

 

Thank you.