It's come to a point when I don't with to pay what virgin are wanting to charge, and I can get a better deal for less with sky.
The date on my 12 month contract is 17th March 2017. From my understanding from next weekend I am in the last month of this contract and should be able to serve a months notice to terminate, but when I rang yesterday they wanted 60 days notice and to charge me early disconnection fees.
Is this right? Am I not understanding when a 12 month contract ends when the start date is the 17th march 2017.
Help please. I don't want to be paying £94 a month, when I can be paying £65 And getting more from sky.
Were you speaking to the Retentions Team based in the UK or just an offshore call centre? If the latter it might be worth giving the Retentions Team a call during normal office hours ... you may be able to negotiate a better deal, but anyway they should be able to clarify your contract period and the penalty rules.
Phone 150 from a VM phone or 0345 454 1111 from any other phone and select the prompts 1 > 4 > 5 to 'Thinking of leaving us'.
Calling the general helpline about it will just put you in a queue for who knows how long and then the agent will have to direct to the Consumer Team after taking your details+query info (I know this as I work for Citizens Advice and routinely directly consumer queries through to the consumer team.)
______ Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
Thanks for your post and apologies to hear you're wanting to leave Virgin Media.
Your contract starts from the moment any changes take place so if we needed to install something or send you equipment when you last made the changes then this would be when the contract starts from.
E.G - If you requested to upgrade your TV Services and got offered a new box on the 1st January but the new box didn't get installed or activated until the 15th January then the contract would start from 15th January.
Speak to the team again and advise them you would like the services to disconnect as soon as the contract ends. We can take a maximum of 60 days notice.
Let us know how this goes.
Kath_F Forum Team
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