Virgin Media Community

[midland]

I've tried calling the 0345 number over 10 times today.  It just says they are busy and hangs up.

I've also had a live chat window open for about 4 hours now.  No response so far, although I suspect they'll tell me I need to call to cancel anyway.

From what I've seen, it sounds like this is pretty standard for VM but usually people are kept on hold for hours and then hung up on.  I've not yet had the pleasure.

Is there some other way I can contact them in writing to confirm I wish to cancel my TV contract?  I need to do it before the 11th in order to avoid early cancellation charges. 

Thanks. 

[LittleMick73]

Hi you can write to the address on your contract and write cancel along with relevant details. Regards Micky

[japitts · Accepted solution]

As per Section N of https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services 

1. In addition to your rights to cancel during the cooling off period, either you or we may end this agreement at any time (including during or at the end of any minimum period) by giving the other 30 days’ notice.  You can provide notice and end this agreement under this provision by:

1. dialling 0345 454 1111 from any phone (for information on how much this call will cost from a Virgin Media home phone visit virginmedia.com/callcosts.  Call costs from other networks and mobiles vary); or

2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;