Menu
Reply
Christine581
  • 4
  • 0
  • 0
Joining in
215 Views
Message 1 of 8
Flag for a moderator

Waiting for order confirmation email

Hi 

signed up last week but immediately noticed that I made an error entering my email address.  Have rung customer services a few times to correct and ask for order confirmation email to be re-sent but this still hasn't been received.  Could someone please help me?

Christine 

0 Kudos
Reply
Travis_M
  • 368
  • 21
  • 38
Forum Team
Forum Team
184 Views
Message 2 of 8
Flag for a moderator

Re: Waiting for order confirmation email

Hi @Christine581

 

Thanks for posting on our community forum!

 

Have you not received any contract information at all then also?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Christine581
  • 4
  • 0
  • 0
Joining in
177 Views
Message 3 of 8
Flag for a moderator

Re: Waiting for order confirmation email

Not received anything at all so no I haven't   received any contract information

 

christine 

 

0 Kudos
Reply
Travis_M
  • 368
  • 21
  • 38
Forum Team
Forum Team
175 Views
Message 4 of 8
Flag for a moderator
Helpful Answer

Re: Waiting for order confirmation email

Hi @Christine581

 

I'm going to private message you now to have a look into this further, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


Christine581
  • 4
  • 0
  • 0
Joining in
174 Views
Message 5 of 8
Flag for a moderator

Re: Waiting for order confirmation email

But I did take a screenshot when the order was placed so I do have an order number
0 Kudos
Reply
Travis_M
  • 368
  • 21
  • 38
Forum Team
Forum Team
166 Views
Message 6 of 8
Flag for a moderator
Helpful Answer

Re: Waiting for order confirmation email

Could you check your private messages for me please @Christine581 - I have left you a message,

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Christine581
  • 4
  • 0
  • 0
Joining in
145 Views
Message 7 of 8
Flag for a moderator

Re: Waiting for order confirmation email

Thank you Travis_M for your help today the confirmation e mail with contract has arrived !!

0 Kudos
Reply
Travis_M
  • 368
  • 21
  • 38
Forum Team
Forum Team
134 Views
Message 8 of 8
Flag for a moderator
Helpful Answer

Re: Waiting for order confirmation email

You're very welcome @Christine581

 

Please do contact us if you require any further help, have a great weekend!

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply