WS and CH Number

[uridge21]

Hi there, I signed up for M350 Fibre Broadband via Top Cashback in June this year but in order to receive my cash back, I have to provide a WS or CH number to them. This is not on any communications or documentation that I have received from Virgin Media. Please can you help me find this information?

 Thanks, Chris

[Sabrina_B · Accepted solution]

Hi @uridge21 👋.

Thanks for reaching out to us. Apologies you have not had your cashback provided to you.  We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks

Sabrina

[Sabrina_B]

Hi @uridge21.

So glad we got your problem resolved. Should you need us in the future, please feel free to reach out to us.

Sabrina