Volt query

[sousie27]

I'm not sure of the exact date of signing up, but I followed a link in an email received from Virgin on 14 Dec 21 & as I've been a customer of both for many years I clicked the appropriate box to log into my 02 & applied from there.

I received a text from o2 on 27 Dec & volt benefits have been applied to my account. That was over 14 days ago & there has been nothing from Virgin, no notification, nothing on my account & no speed increase. 

My two accounts are in exactly the same name & house address, but the email address is different for o2 (gmail) so I'm wondering if this could possibly be the reason. Both email addresses belong to me. 

Hopefully someone can advise on this.

Thanks. 

[Kath_F]

Hi sousie27, 

Thanks for your post and apologies to hear you're still waiting on receiving your Virgin Media benefits. 

We can certainly check on this for you although will need to confirm some information with you and go through data protection. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi sousie27, 

Thanks for coming back to me via private message. 

I have updated the details on your account now and filled out a referral form. 

Our specialised team will now check things over and be in touch with you via email within the next few days. 

If you've not heard anything back within the next few days, please pop back here and let us know. 

Thanks, 

[sousie27]

Thank you so much for your help Kath. 
I’ll wait to hear & let you know.