on 24-11-2022 15:23
Hello, and help!
My VM tv, broadband and phone contract coming to end, decided not to renew tv so VM without a fight to keep me as TV customer, offered new broadband deal with O2 SIM. I didn't want the SIM as with giffgaff but was assured this was part of cheaper offer for broadband, thought could use the SIM in an old phone as emergency phone. So VM send me O2 contract says 6GBP a month, then I start to receive emails from O2 talking about 12GBP a month, and my family name is spelled incorrectly. Virgin Media customer service say they can't help it has to be O2, and O2 says I signed up for 12GBP plan which I didn't. Both sides of the business keep sending me to each other, so if this is not resolved, I'm ok to cancel the O2 as within 14 days as its not the price I agreed to.
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Answered! Go to Answer
on 24-11-2022 18:10
Thanks Travis for signposting who to contact next. The O2 communication is painful via the O2 app which I had to download as their website chat was never available. Would cancelling the O2 affect the new VM contract?
New Hub arrived today but I daren't set it up until this billing is sorted.
on 24-11-2022 15:47
Also they've charging me a contract termination fee for new VM contract when my contract is due to naturally expire next month, so why don't they add it when my current contract ends? Argh! I wanted to reduce monthly cost and they're finding ways of adding on £££'s Help this is so frustrating.
on 24-11-2022 18:00
Hi @gemszappy
Thanks for posting on our community forum and sorry to hear about the issue with your package.
If you was looking to cancel the SIM card directly we would need you to contact O2 to have them process this, if you was looking to change your bundle our team on 150 or 0345 454 1111 can handle this for you if you're unhappy with how the package currently looks.
Regards
on 24-11-2022 18:10
Thanks Travis for signposting who to contact next. The O2 communication is painful via the O2 app which I had to download as their website chat was never available. Would cancelling the O2 affect the new VM contract?
New Hub arrived today but I daren't set it up until this billing is sorted.
on 24-11-2022 20:13
Hi Gemszappy, thanks for the message. The 02 volt service would require a sim as they are linked and you would be moved on to a package which doesn't include a sim and we cannot guarantee that this would be cheaper. ^Chris.
on 02-12-2022 09:02