"Thank you for getting back to us again! I can see you are also PMing with my colleague Kath following a post on another thread." - I don't know where you can see that, but I am definitely not. No one has reached out to help me.
I am not sure I have it in me to calm down enough to sit down and type out everything, not when it's highly likely it'll all be in vain. So many times before I have done so with one surname-less representative of Virgin Media or another, only for them to eventually disappear or pass me off onto someone else.
I would like to arrange a meeting in person with someone to sort all of this out, or at least be given the email address of someone (who actually has a surname!) who genuinely wants to help me. I am fed up of talking to people called "Mo" or "Jayson" or "Edgar" who don't seem to be want to help, and probably couldn't even if they did.
When I got home he other night, after spending three hours talking to Virgin, I was in an absolutely foul mood and had an horrendous argument with my wife. This is going to be the end of my relationship if it carries on like this. Or my life, because I have struggled enough with my mental health. What do you think this feeling of helplessness does to me?
The funny thing is that, no matter how much Virgin rip me off, no matter how much they overcharge me, I am better off just paying it, because it's not worth all the misery it causes. Unfortunately, knowing I am being ripped off destroys me just as much as trying to fight against it (and getting nowhere).
Please can I have the full name and email address of someone who can help me?
