Hi as I'm approaching the end of my contract I tried to reach out to customer services to see if I could get any discounts to renew my contract. After several phone calls that got escalated to just be cut off, I decided to try the WhatsApp support. And same again ask to leave get transferred to customer relations. After never getting an answer and next day starting all over again. On 4 occasions I'm now resolved to leave but low and behold 3 phone calls and 2 online chat and still no one wants to accept my notice to cancel. I've been told I "have" to give a reason and when I said terrible customer service as the reason I got the silent treatment.
Are they intentionally trying to stop me leaving or are they actually just that incompetent?
