I can relate to your concern about how they can offer something, you accept and then they dont honour it,,, i was going to leave before the april price hike, but they offered me no increase and slightly lower payments which influenced me to stay for the last four months of my contract at which point i could negotiate another deal..... they lied basically and charged me a diffrent price that was agreed over the phone. For the next month i was charged correctly but the following month they overcharged me on what i was supposed to be charged,,, when i queried it they said the agent made a mistake and that they wouldnt budge and that i could leave at the end of my contract if that was my decision... Virgin are now becoming a coniving business, lying to customers to keep their custom... i hope you sort your issue out... for me i am gone i think
