Virgin sales number

[oOGUnitOo]

I have a query on my account ...why am I receiving phone calls from a Virgin Media sales number, up to 6 times a day, every day, when I opted out of being contacted via online, email or phone back in 16.12.2017.

I recently applied for a mobile deal as I am also an O2 mobile payg user,  (stupidly thinking) I could perhaps get a boost from the new Volt benefits but got declined on the credit check. I’ve only been a loyal customer for 6 years plus. 

im paying £67.25 a month just for broadband and a phone line, which I don’t ever use. I don’t even have a landline phone. 

I applied for a mobile deal but failed the credit check why am I being harassed day in, day out? I don’t understand it at all. I know I can upgrade my media package to tv etc. but I don’t own a tv and it’s not what I applied for.

Im finding quite it alarming and distressing to be absolutely honest with you. I have limited capabilities due to mental health disabilities. Even as I am writing this out they are phoning me! I read on Google they could be scammers as well, it’s very confusing and alarming. I’m worried they will sell my mobile number to another place. 

I tried talking to an agent online via the WhatsApp but I don’t remember my password as I haven’t spoken to customer services in a very long time. And they literally did not help me at all. And I do not have a landline to phone customer service.

I opted out of this kind of communication back in 2017, I feel like I’m being harassed or chased and I have to keep checking my account to make sure I’m up to date on my payments, which I am.  

the number is: +44 800 183 6403

I’m sorry to be long winded but I really do not know what to do now about it and it’s getting a bit much

Many thanks, I kindly appreciate any help at all.

Rach 

[Hayley_S]

Hello @oOGUnitOo,

Welcome, thanks for posting.

I am sorry for the issue with the sales calls.

I can see that the marketing opt out was done today, it can take 3/5 working days for this to be completed.

After this you will not get any more sales calls, I am sorry that we are unable to offer you further service due to the credit check, this is unfortunate. If you are looking for a better broadband deal, please do call us on 0345 454 1111 option 4 then 4 again, as we do not usually deal with package changes from this platform.

Many thanks,

[oOGUnitOo]

Hello 

thank you, yes I had an email telling me the same thing. Hopefully won’t be long before they stop! 

And I actually had applied for the wrong thing on my upgrades, I applied to O2 & Virgin separately instead of applying for the actual Volt bundle deals on my upgrades…it seems as though I upgraded to the right thing now. And combined with the sim deal I’m actually getting a lot more data and broadband for same money. My broadband is actually really good so I’m pleased. 

thanks again 🙂

[Zoie_P]

Hi oOGUnitOo, 

Thank you for your reply, it can take up to 6 weeks for Marketing. I am glad all is working fine and please if you have any other issues pop back 🙂 

Zoie