Yep, pretty pointless trying to deal with VM after a while.
The minimum is for all annoyed customers to register your complaint with OFCOM, in the hope that VM get massively fined and actually start doing something to rectify the embarrassment that is VM "customer service".
Then onto CISAS to adjudicate if necessary. It is time customers made a stand against VM.
I'd advise every customer who has a problem with VM to do likewise.
