Virgin account not able sign up or upgrade anything on stream

[justinf1007]

When trying to sign up it saying sorry to see you go so can't add services or anything to virgin stream. When clicking upgrade on stream it just says oops can't do it. Any help ?

Had virgin previously so assuming it's to do with that

[Martin_N · Accepted solution]

Hi justinf1007,

Thank you for your post. I am very sorry that you're having issue with your stream box. 

I would like to help with this getting resolved. What I will do is private message you to confirm some details and then we can investigate this. 

^Martin