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davidwillis90
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Virgin Media customer service.

Hello,

In the last month my contract ended, changing the price of my bill from £55/month to £84/month. In my current house hold the package isn't necessary as all the features aren't being fully utilised. Also, I have recently found out I will be going to medical school in Cardiff in September. Therefore, I cannot reenter no yearly contract. At 20:03 I phoned customer services and explained the situation. After being given no options other than cancel, the operator 'Gavin' suddenly hung up the phone. #

Thanks Virgin, the next 6 years of my life will most definitely be without you. Oh, I'll also be cancelling my mobile contract too.

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Forum Team
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Re: Virgin Media customer service.

Hi davidwillis90

I am incredibly sorry to hear that you have had this experience with us.

If you would like us to get this fed back please pop back to my PM which you can find on the top right hand side of the forums.

It;s in the purple envelope.

My apologies once more and hope to speak soon.

Kind regards.

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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