on 05-09-2020 11:53
Dear VM
I have had numerous issues with VM when it has come to contract renewal recently and I believe I have been unfairly treated. I have raised a complaint via the portal, but getting back to Virgin is proving to be impossible.
I recently received a letter saying, stating "we tried to ring you about the result of your recent complaint but we couldn't get through". This is a complete lie, I've been working from home and there have been no phone calls to me either via the mobile or landline. What's more frustrating is, Virgin Media doesn't accept complaints via resolver anymore, which has meant there is limited online communication.
Why wouldn't you email me in response to the complaint? Why waste paper and send a letter in the post which takes a couple of days to arrive.
And there is no way for me to reach out to the complaint. On my online account, it says I can resolve my issue online by visiting virginmedia.com/help/virgin-media-changing-your-services. When I go to this link, I login in and nothing happens. Upgrade/offers page also produce
Oops! Something went wrong.
Sorry, we’re unable to change your package online.
Really frustrated at Virgin Media's method of communication.
on 13-05-2021 17:59
Hi @niknaks456,
Thank you for chatting to me via Private Message.
Apologies in the delay in response. We're happy to hear that you are happy with your complaint resolution and you're happy for us to close the open complaint.
Please keep us updated on when your new WiFi Pod arrives and if you need any help setting it up.
Thanks!
on 16-03-2022 06:58
Regards
Syed Wajahat Ali Quadri
[MOD EDIT: Personal and private information has been removed from this post.]
on 16-03-2022 09:30
Hi Syed,
Welcome to the Community Forums! Thanks for getting in touch.
I'm sorry to hear that you currently have an open complaint with us and there's been an issue with your billing. I'd like to look into this further with you and do my best to help get this resolved.
I'm going to pop you over a private message - please look out for my message over at the purple envelope.
Thanks