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MLW68
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Virgin Media account password not recognised, but I haven't changed it!

Hi VM Community,

Is a Virgin Media agent able to look into this for me...

I recently had an email saying I'd succesfully changed my Virgin Media account password, but I didn't actually changed it! Initially, I didn't really think much of it until I tried to log in to my account, but I get a message saying it doesn't recognise my usename or password.

Then, I tried to change my password, and was asked for my mother's maiden name and my D.o.B. but won't recognise them either!

Any ideas Virgin?

Thanks.

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Alex_RM
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Re: Virgin Media account password not recognised, but I haven't changed it!

Hi MLW68,

 

Thanks for posting and sorry to hear there's an issue with you signing into your online account.

 

So I can help reset your details I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

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