My neighbour was playing the "Free" TV games - or was certainly under a distinct impression that they were "free games", otherwise she wouldn't have been playing them.
A few weeks had passed them she found that she had no TV, Broadband and Phone. After a very long wait trying to contact Virgin about it, we eventually got through.
Trying to discuss and explain this to the relevant Virgin employees was a bit of a nightmare - especially as we had been cut off "five times" and had to go through the same mind-numbing rigmarole again.
On the "sixth" occasion, the Virgin employee told my neighbour that as she had run up a bill of £508 pounds playing these so-called free games, they/Virgin had - without any warning - disconnected her TV/Broadband/Phone.
They/Virgin wanted her to pay the £508 to get the "service" turned back on. They eventually settled on a payment of £100 to get my neighbour's Virginmedia restored.
They did say it would take them 24 hours to do this, but after my debating the issue with them it was turned back on inside half an hour.
Two days later, and without warning again, they/Virgin disconnected her service again.
To cut a longer story short, she got back in touch with Virgin to cancel her subscription and cancel her direct debit. Virgin said they would do this, but didn't.
Absolutely disgraceful again from Virgin and these employees. No wonder I hate having to call Virgin.
Next one: My partner called Virgin as her Phone/Broadband/ was not working properly, as it turned out the chap at Virgin had put her onto a weekend tariff (she couldn't understand what he told her - and maybe vice-versa - with the language differences). After speaking with someone else her phone line was restored to what she had previously. But Virgin charged her £25 to reconnect her "service".
Again, absolutely disgraceful and a total rip-off !
Personally I would leave Virgin and go elsewhere, but that would cause me some problems to do that.
