Virgin Media Online Chat Portal

[rollthedice]

Hello people any advice as i hate calling!...my tv package contract was up in july...i had an online chat with `somebody`for over 1 hour...who remarkably lowered my price by a couple of quid..i was promised an email confirmation and it will appear on my `account` page...of course i got neither....i contacted c/s and its like the conversation never took place...a `ghost` conversation....regards...

[Sofia_B]

Hi @rollthedice. 

Welcome to the community and thanks for your first post, we're happy to have you with us 🙂 

I'm very sorry to hear you're having some issues renewing your contract with the deal offered, I can appreciate how frustrating this must be and we apologise for any inconvenience caused. 

I'm going to send you a PM for some more details so we can take a look into this for you. 

Please look out for a notification in purple envelope located in the top right hand corner of your screen. 

Thanks,