on 08-06-2021 06:39
Non Payment Of Friend Referral Fee AVOID
As above dont ever recomend Virgin Media Internet Broadband to friends as they will never pay the referral fee, a friend joined 4 months ago with my link but no £50 payment, I was there when he signed up so I know they joined, make you feel like a liar, so poor here is my 1 star TrustPilot review
https://uk.trustpilot.com/reviews/60a13a06f9f4870b70052eda
Useless no customer service, do not pay referral fees when you refer someone
Answered! Go to Answer
on 18-06-2021 05:01
Have provided all the requested information by Aklamio and Im still waiting for them to answer how i know this person joined Virgin on this date if i did not refer them
on 18-06-2021 12:36
Aklamio are as useless and as unhelpful as Virgin Media Customer Service to be fair
on 18-06-2021 12:52
Aklamio just assume I go door to door asking people if they have signed up to Virgin Media recently so I can get a referral payment
They are denying the friend registered on the link, however nobody has denied the customer is a Virgin Media customer
Case of computer says no basically
on 18-06-2021 13:03
Basically says they cant locate a click so payment not valid
Its OK we will both cancel and move from Virgin Media at the earliest opportunity just for this reason out of principal once the tie in periods ends on our respective contracts and neither of us will ever recommend Aklamio or Virgin Media to anyone ever again
on 18-06-2021 17:44
I feel sorry you have to represent Virgin Media and im sorry you have such lame excuses and passing the buck, of course you have no influence
Im sure Ofcom will be delighted to look into the complaint
And I was kind enough to make sure all the 1 star reviews I have done for Virgin Media on Google and Trust Pilot and will have the best SEO impact for Google organic search keywords so that it will help others AVOID affiliate and partnering with SCAM Virgin Media Internet Broadband and Aklamio.
on 18-06-2021 18:01
Why are you interested its a third party as you said and has nothing to do with you, so not your problem
I have 1 starred all my feedback responses so your KPI will be ruined for this month also and the call centre handlers 😉
Have a lovely weekend Im sure it was worth to avoid paying out £50 and losing two customers 🙂 gaining an Ofcom complaint 🙂
on 08-06-2021 06:44
I will never recommend anymore people to Virgin Scam Media
This is the link they used to sign up
[MOD EDIT: Inappropriate Hyperlink removed, please review the Forum Guidelines]
on 08-06-2021 08:43
Hi there @benphil,
Thank you so much for your post and I am so sorry to see this has happened!
Can I ask if you have already spoken to a member of our team about this, if so have they been able to explain or sort the reward for you? If not I'd be more than happy to take a closer look at this for you?
Thank you.
on 08-06-2021 08:53
Phoned up but no help was offered other than to deny my friend is a Virgin Media customer, asking me for exact installation times and dates, basically accusing me of lying
My referral link is there above not complicated to solve it one or the other
I will continue with nuclear route until solved
on 08-06-2021 09:02
No problem, and thank you so much for letting me know and I'm so sorry this has been your experience.
I'm going to send you a PM so we can look into this a little closer. Please keep and eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.
on 08-06-2021 14:03
This has happened to me 3 times now, i have to fight for the referral fee
I will say that i posted the problem on the forums and the staff had it fixed within a few days, no stress, no 30 minute wait on the phone
I'm sure the staff will sort it out for you very soon, if its not already been done
on 08-06-2021 15:51
Ok have 1 starred them also thanks for the heads up
Totally useless failed to pay two Virgin Media £50 referral fees, AVOID Aklamio scam affaliate company
on 18-06-2021 05:01
Have provided all the requested information by Aklamio and Im still waiting for them to answer how i know this person joined Virgin on this date if i did not refer them
on 18-06-2021 12:33
Thank you for the update @benphil.
Please keep us updated as to what Aklamio say and let us know if you need any further help.
Many thanks,
on 18-06-2021 12:36
Aklamio are as useless and as unhelpful as Virgin Media Customer Service to be fair