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zbora23
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Virgin Media Availbilty in Darlington

Hi,

I live on the estate that has been build 5-6 years ago. The Pastures in Darlington. Unfortunately we only have standard broadband connection with a speed up to 3 Mbps which is nothing! We can't even get fiber from BT!

My postocde is DL2 2BZ, I have registred to Cable my street every year for the past few years and still nothing has happened. Is there anyone at VM that can answer some questions, every time I call they don't know anything. 

There is 149 properties that have internet at speeds 1.5Mbps to 3Mbps and it is ridiculous speed in 2017. I bet at least 70% of those living here would go to VM straight away ! 100 new customers for VM must be a lot ? 

Thanks in advance,

David

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Forum Team (Retired) Kaz_A
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Message 2 of 15
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Re: Virgin Media Availbilty in Darlington

Hi David

Thanks for getting in touch 🙂

In order to look into this for you can you drop a PM to me with:

  • Your name
  • Your full address
  • The development name
  • The developers name

I can then pop this over to our teams to find out more for you 🙂

To PM me, simply:

  • Click on my forum PM link Karen_A

Thanks again.


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Forum Team (Retired) Kaz_A
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Message 3 of 15
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Re: Virgin Media Availbilty in Darlington

Hi David

Thanks for your PM, that's exactly what I needed 🙂

I have flagged this back to our Nex teams for your area and as soon as they get back to me I'll let you know what they say 🙂

Take care and speak soon!


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zbora23
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Message 4 of 15
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Re: Virgin Media Availbilty in Darlington

Just wanted to present this map and if it could be forwarded to someone who can help.

darlomap.jpg

 

 

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Forum Team (Retired) Kaz_A
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Message 5 of 15
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Re: Virgin Media Availbilty in Darlington

Hi David

I've just had some feedback from the Nex teams for you and they have stated:

There was an active expansion job near this postcode but at present that job is on hold due to the delivery costs being too high.

I am sorry that right now we have no good news to deliver re this but if you'd like to check back in with us again in a few months we can ask again for you.

Kind regards.

 


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Message 6 of 15
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Re: Virgin Media Availbilty in Darlington

Hi David

Thanks for your subsequent PM.

I've passed your information to the Nex team. I've never been asked that before so lets see what they say 🙂

I'll keep in touch.

Thanks again


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 7 of 15
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Re: Virgin Media Availbilty in Darlington

Hi David

Thanks to your initiation and my tenacity (grins) we now have someone on the case. I know he's called you at my request so you're in the loop on this too 🙂

Steve has said to me:

This looks promising. I will be getting back to the customer within 2 weeks to discuss further. I will get back to you both with an update at the same time regarding what is decided/agreed.

If you can leave this with us for a fortnight and want to pop back to me I can email Steve for an update for you 🙂

Thanks again!


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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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avu
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Re: Virgin Media Availbilty in Darlington

Curious to know the outcome of this? I live in this area also but as far as I can tell, nothing has changed.

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Forum Team (Retired) Kath_F
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Message 9 of 15
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Re: Virgin Media Availbilty in Darlington

Hi avu,

 

Thanks for your post and it's great to hear that you are looking at having Virgin Media installed.

 

I can check to see if your area is in the plans for this year although I'll need some information from you. 

 

Please pop me a Private Message with the following information:

  • Full name
  • Full Address including Postcode
  • Developers Name and Development Name
  • Contact Telephone Number

To send a message, click on my name to the left of this post. On the next page, click on the 'Send me a message' on the right hand side. 

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

Thanks,

Kath_F
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Forum Team (Retired) Kath_F
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Message 10 of 15
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Re: Virgin Media Availbilty in Darlington

Thanks for coming back to me with your information avu.

 

I have sent an email over to the Build teams now to check. 

 

If and when I get a reply from them, I shall be in touch to let you know what they say. 

 

Thanks,

Kath_F
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