Verification email

[sjrkingston]

Hi

I haven't been able to log into my VM account since I switched to them. I have checked my inbox and junk for a verification email but do not have one, when I try to login or even try forget password, I get the following error:

You haven't confirmed this email address yet. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email.

Could somebody point me in the right direction please?

[Natalie_L · Accepted solution]

Hi sjrkingston, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are waiting on the verification email from us, we will be bale to help. 

I will just need to take a few details via private message and we can go from there. I'll pop this over to the purple envelope on the top right of this page.

Speak soon, 

[sjrkingston]

Thanks for all your help Natalie, much appreciated 🙂

[Natalie_L]

Hi sjrkingston,

Thank you for joining me on private message.

I am very happy we have been able to get this matter resolved for you. 

Please do reach out if we can assist in the future. 

Thanks, 

[Natalie_L]

You are more than welcome 🙂 

[Rbon]

Hello, I am also having this problem. I have tried to re send the email a few times and it’s not coming through.