Verification email not being received

[Matty218]

I still haven't received my verification email so can't access my online account this has been going on for 5 months

[Kath_F]

Hi Matty218, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you aren't receiving your verification email. We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Many thanks, 

[Kath_F]

Hi Matty218, 

Thanks for coming back to me via private message with your information. 

I have now re-sent the verification email and you should get this in the next hour or so. Please keep an eye out for this in your inbox and spam folders and let me know if you receive this. 

Many thanks, 

[Matty218]

Hi thanks for that all sorted now. 

Very much appreciated 

[Akua_A]

Glad to hear this @Matty218.

Please do not hesitate to contact us if you need any further help.

Thanks,