Verification email link expired

[ngeshlew]

Hey there,

I received a Verification link on email however when I click it claims to be expired.

Verification link expired

 

Even after I request a new one by clicking on the Send new verification email button and the I didn't get my email hyperlink, I have not received any verification email later on. Nothing comes to my email even in the spam folder. I had requested it from Sat, Oct 15, 6:40 AM, even today and nothing happens.

Please assist me so that I can set things up.

Thank you. 

[Natalie_L]

Hi ngeshlew, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are experiencing issues when attempting to verify your online account. 

Are you able to try opening the link on a different browser? 

If this does not work, please let me know and I will be happy to assist further. 

Thanks, 

[ngeshlew]

Hi Nat,

I've tried using Safari and Chrome, still not working. 

[Steven_L]

Thanks for coming back to us @ngeshlew. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L

[Steven_L]

No problem ngeshlew, it was just so we could pass account security. 

I have looked into this and have triggered the email once again. Please can you check for this email and follow the instructions?

If it doesn't come in the next 2 to 3 hours let me know and I will get this raised with our support to have them investigate this. 

Regards,

Steven_L

[ngeshlew]

It has been 3hrs @Steve_L and I haven't received any email to verify my account. 

[Martin_N]

Thank you for letting us know ngeshlew.

Just to confirm, have you been able to check your spam inbox?

^Martin

[ngeshlew]

Yes. I only have a spam email about a loan offer.

[Natalie_L]

Thank you for letting us know ngeshlew. 

I am going to link in with Steven to advise you have not received the email and we will get back to you as soon as possible. 

Thanks, 

[ngeshlew]

Looking forward to it. Hopefully that I’ll get this sorted before the 26th.