on 07-06-2023 18:57
I received an email today saying:
Thanks so much for the chat on 07/06/2023. We’re very happy to be able to resolve things for you.
Here’s a quick recap
Your complaint was:
Cable -> Customer Experience -> Staff ConductAnd here’s what we agreed:
My Contract/package (2023) -> Disconnection actioned due to Prise Rise
These are completely untrue. I didn’t speak to VM at all today. I never mentioned a price rise, I complained that the ‘care’ team signed me up to a new 18 month contract despite me telling them several times that I did not want one.
on 08-06-2023 08:14
Hey @Xtefe,
Welcome back to the Community Forums and thanks for the post.
Sorry to hear about this issue with your contract it's certainly not want we want for our customers. I would be more than happy to look into this for you, to do so I will need to invite you in for quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.
Speak soon. Joe