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Forum Team (Retired) Kath_F
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Re: VM roll out schedule

Hi Bonny, 

 

Thanks for your patience with this one Smiley Happy 

 

The team have come back to say the build is in progress however there is no 'Go Live' date as of yet. 

 

Once cables are laid, there's a lot of back end work we need to do to get things up and running. 

 

We'll need to update all our systems, there'll be further work outside of the street to connect you to the head end and then there will be other things involved such as meetings with the council, and energy providers. 

 

It does take a while and as soon as we can provide you with a date, we'll let you know.

 

Apologies. 

Kath_F
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Forum Team (Retired) Kath_F
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Message 92 of 329
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Re: VM roll out schedule

Hi jfewings,

 

Thanks for your patience.

 

The team has come back to me today to advise you are not in the build plan for 2018.

 

This does mean we won't be able to install you for the time being. 

 

Apologies. 

Kath_F
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dontrun
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Message 93 of 329
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Re: VM roll out schedule

Hi Kath,

Just wondered if you have had anything back from the NEX teams about ST5 0NG?

I believe you sent off the request to them on Monday with the others.

Many thanks

Chris

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Forum Team (Retired) Kath_F
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Message 94 of 329
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Re: VM roll out schedule

Hi iii, 

 

Thanks for your post and we do appreciate it's frustrating when you can see work going on in the area but no further updates. 

 

Once cables are laid, there's a lot of back end work we need to do to get things up and running. 

 

We'll need to update all our systems, there'll be further work outside of the street to connect you to the head end and then there will be other things involved such as meetings with the council, and energy providers. 

 

It does take a while and as soon as we can provide you with a date, we'll let you know.

 

Apologies. 

Kath_F
Forum Team



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Forum Team (Retired) Kath_F
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Message 95 of 329
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Re: VM roll out schedule

Hi dontrun, 

 

Apologies, I've not had anything back from them yet. I've sent a chaser today and will let you know as soon as I hear anything. 

 

Thanks,

Kath_F
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dontrun
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Message 96 of 329
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Re: VM roll out schedule

Hi Kath,

Many thanks for chasing this, hopefully we will hear back soon.

Thanks

Chris

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Deltak
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Message 97 of 329
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Re: VM roll out schedule

Hi Kathy, 

 

wondering if my postcode is on the list of upgrades for 2018. The across the road is cabled. Sw152QL. Was announced in 2015 to be done but then no update. Many thanks. 

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dontrun
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Message 98 of 329
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Re: VM roll out schedule

Hi Kath,

Just checking to see if you have heard anything back from the NEX teams yet about ST5 0NG? (you sent them a chase about this last Monday after sending the original query 2 weeks ago)

Thanks

Chris

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jlweston
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Re: VM roll out schedule

Hi Kath,

Any chance you could check whether NE3 2YB is on the roll-out plans? 

Thanks,

Jamie

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Forum Team (Retired) Kaz_A
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Message 100 of 329
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Re: VM roll out schedule

Hey jfewings

I appreciate your PM to Kath the other day. Sorry you missed her post to you on April 13th but based on what she was advised and what she posted we are not connecting your property in our 2018 roll out.

Kind regards.


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