@VMbbsucks wrote:
Even if OFCOM decides in your favour , will they pay you the compensation ? I don't think so , At least that's what they did with me a year or so ago , No apology no compensation which they were told to pay ...
Failure to abide by an adjudication issued by CISAS or Ombudsman Services is a clear and direct breach of Ofcom's General Conditions of Entitlement, specifically condition C4.3b. Whilst Ofcom are pretty limp wristed in these matters, a breach of the Conditions is enforceable under the terms of the Telecommunications Act 2003, which give Ofcom draconian powers they really ought to make more use of. In theory, VM could be stopped from trading for this breach, although the likelihood of that is about the same chance of finding an honest, competent politician.
You should contact CISAS and see if they can help (I suspect not as VM have probably ended their membership of the CISAS scheme). if they can't, then raise a new complaint with VM demanding they pay up, and add a demand for another £70 for their failure to respect an adjudication. If VM still won't pay up including the extra compo, then contact Ombudsman Services see what they have to say. Amusingly, if Ombudsman Services will take this new complaint, then VM will have been charged circa £400 by CISAS, then a similar amount by Ombudsman Services, probably dwarfing the amount at stake!
If VM still won't pony up, and Ombudsman Services won't take the case, then consider using the online small claims process. As you say you've had the matter considered by a regulator-approved adjudication service and they've found in your favour, then this really ought to be a simple open-and-shut case.
