on 19-02-2024 15:34
Hi,
Not logged onto VM account for a while and I forgot my password. I tried password reset and entered the 2 security questions. I don't think I have answered these incorrectly. So I wondered if my account is locked.
Cheers,
Eugene
on 19-02-2024 18:39
Hi Eugene,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've been having some issues with logging in to My VM. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
on 20-02-2024 12:30
Hi Eugene,
Thanks for sticking with me via private message.
I'm happy that I was able to get things resolved for you.
If you have any further issues, or need further help on anything - pop back and let us know.
Many thanks,