VAT invoices

[bububob]

Hello

I'm a Virgin Media customer for around 4 years, and I'm trying to request VAT invoices from you guys so I can expense those in my accounts, as I have a Limited Company and I work from home.

Could someone help me, please? I spoke to your customer service on the phone, and the lady told me they would charge me 2 pounds per invoice... which is ridiculous and likely ilegal.

I have read this can be done and backtracked to years.

Thanks,

Ana

[Ashleigh_C]

Hi there @bububob

Thank you so much for your first post to our community forums and welcome to the team! 

I'm so sorry to hear you have faced issues getting your VAT receipts. I'd be more than happy to look into this for you. 

I will send you a PM now so we can investigate, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you. 

[bububob]

Hello,

I did reply to your private message and haven't heard back from you yet. Could someone help?

thank you,

Ana

[Ashleigh_C]

Apologises for the delay in response, I have just reached out to you now via the PM.

Thank you.