on 03-11-2019 16:51
Hi all
Could anybody assist me to get VAT invoices from my account, I have been on the website now for an hour....and on the phone and got cut off even though the lady I spoke with didn't have a clue what to do, I can't even access previous bills never mind download one....I am now losing the will to live as always when you have to contact Virgin Media.
Any assistance would be appreciated very much
Answered! Go to Answer
on 04-11-2019 15:18
Hello Toedewet
Thanks for you post
Sorry to hear you are having issues getting VAT receipts
We can do this easily from here by ordering previous up to 4 years back
The going forward we can send out a monthly receipt for you
If you wish for me to action this please let me know
Gareth_L
on 04-11-2019 19:12
Hi Toedewet
Thanks for replying
Sadly we can only send them out as paper copies
It's no problem at all going back to April 2018
These can take around 2 weeks to be printed and sent out
Going forward I will make sure you get one copy for each month
Can you check your private messages please, As I will need to pass security first to gain account access
Gareth_L
on 04-11-2019 15:18
Hello Toedewet
Thanks for you post
Sorry to hear you are having issues getting VAT receipts
We can do this easily from here by ordering previous up to 4 years back
The going forward we can send out a monthly receipt for you
If you wish for me to action this please let me know
Gareth_L
on 04-11-2019 19:02
on 04-11-2019 19:12
Hi Toedewet
Thanks for replying
Sadly we can only send them out as paper copies
It's no problem at all going back to April 2018
These can take around 2 weeks to be printed and sent out
Going forward I will make sure you get one copy for each month
Can you check your private messages please, As I will need to pass security first to gain account access
Gareth_L
on 05-11-2019 14:14
Hello Toedewet
This has all been sorted now for you.
April 2018 to October 2019 have been requested and will be with you by post in the next 2 weeks.
Moving forward the VAT receipt will be sent out at the end of the month starting November
Should you need anything else, please let me know
Gareth_L
on 20-12-2019 15:26
I have the same problem, and the help desk are telling me they cannot help and cannot provide a VAT invoice?
But it looks like it can be done?
on 20-12-2019 15:30
Hi DiddlyRose,
we will be able to provide this, we don't need this at the moment but do you have a Vat number? ^CW
on 20-12-2019 15:40
Not personally - but to reclaim the expense I need VAT invoices
Thanks
on 20-12-2019 15:55
Hi DiddlyRose
In order to for us to proceed we would need the VAT number.
If we do not provide this it would be rejected. ^Chris
on 07-04-2020 19:34
Hi Gareth,
I need VAT invoices from October 2018 until the present. I have the VAT number on hand.
Would it be possible to have delivered via email?
Regards