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V6 Upgrade

Had a letter to upgrade my V+ to V6 - it states no extra charge. Tried on line to order the V6 and it say an extra £27.50 a month. So what to do??

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Re: V6 Upgrade

Hi cric

I appreciate you taking the time to get in touch with us.

With respect to the issues you have raised we are aware of an issue where this is causing a problem and my apologies, it's to do with the online portal not reading your actual billing codes when trying to change this with us on our accounts system and this creates the problem we are seeing.

Please contact our teams via Webchat or on the phone where they can support with this and update this for free for you.

You can contact via 150 or 0345 454 1111

Kind regards.


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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