Can someone from Virgin please clarify how they work and who they are?
I've just upgraded from VIP to the ultimate oomph bundle (12/6/19) which comes with dedicated support, I believe called FMC team.
How do you get in touch with them and what hours do they work. Our contract has come through stating we have purchased the ultimate oomph bundle and the sim card arrived today (13/6/19) but when dialing 150 I'm having trouble getting put through to them, even when asked to do so, I normally just end up at customer services.
I'm not from Virgin, however I know how the system works....
You get routed to specific team members who have training in V.VIP automatically.
Seems to be working okay, as we have seen several posts with people getting routed correctly, if your experience is different, let us know we can escalate for you.
It appears I have to ask to be put through to the FMC and even then its pot luck if I get there. We only upgraded yesterday but everything seems right with the bundle and the sim turned up so I would assume the dedicated support team would kick in straight away. Does it work with 150 and 789?