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Upgrade not showing on Myvirgin

kevtheskin
Tuning in

Hi there,

How long does you package upgrade take to show in Myvirginmedia. I upgrade yesterday and was told that my speed and complete package would be done today? Nothing has changed? Do I have to be more patient?

 

Cheers Kev

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @kevtheskin 

Thanks for posting and welcome to the community.

Normally it should show within a few hours but I have done a system check for you and can see everything as it should be.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hello John,

Thanks for the reply. Just checked my speed and found the upload speed has changed but the download still peeking at 250Mbs?

 

Cheers Kev

If you reboot the router for me and run a wired speedtest via Ethernet on a PC/Laptop, what speeds are you getting?

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill