Upgrade not being processed

[fullmetaljumper]

Hi,

I opted to upgrade my broadband connection to 1Gig through the online portal on the 7th April '23 and received the confirmation emails but had no follow up. I've called the support team and they advised that there was no outstanding order shown on my account and could not match the £6.20 upgrade offer that is being offered online (and stated in my new contract). I tried the upgrade again shortly after speaking with support, received the confirmation emails and contract again but the support team still cannot see the order.

Would love any information if possible.

[Joseph_B]

Hey @fullmetaljumper,

Firstly welcome to the Community Forums and thanks for the post.

Sorry to hear that you are having an issue with your package change. What we would like to do is invite you in for a quick private message which I will send to you shortly.

If you haven't used our private message function before you can access this via the little purple envelope on the right hand side of your screen.

Hope this helps. Joe