Upgrade TV package

[pjskipper]

On thursday I upgraded my broadband and phone package to include TV package including a 360 box. It was for a self install with equiptment to be delivered this monday.

I received an email acknowledment with an order reference WS7653317, informing me I would receive a further email confirming delivey date, which I have not received.

There are no open orders shown on my account when I look online and I have just spent about 40 mins talking to an agent on message who was as useful as a chocolate teapot.

Can you tell me whats happening with this order?

[Molly_G]

Hey @pjskipper,

Many thanks for your recent post. I'm really sorry to hear that you have not received the follow up email regarding your new services and delivery.

I'd like to take a further look into this for you to see what's going on. I'll just send you a private message to confirm some account details, so please keep an eye on the purple envelope at the top of the page.

Many thanks,