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Upgrade Price Issue

Scott1sh
Tuning in

I have recently upgraded from M200 to M500 Fibre Broadband, as it was stated to be an extra £10.80 a month, bringing my bill from £28.00 to £38.80 (as shown below)

 

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Now I have received emails saying my new price is £60.80 (even though I am only 4 months into my 18month contract

Stating my next bill will be £96.88, which I am certainly not paying.

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I have tried phoning 150 all day and either been randomly disconnected or holding for over an hour before hanging up.

Any help would be great

Thanks

1 REPLY 1

Vikki_M
Forum Team
Forum Team

Hi @Scott1sh

 

Thank you for your post and welcome to our community.

 

I am sorry to hear there has been some confusion around the contract and billing. 

 

I will send you a private message so I can review this further for you.

 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team


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