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Updated Package via WhatsApp

purryface
Joining in

on ‎13-03-2022 17:02

Hi!

My package was updated over WhatsApp and I was told I’d receive an email confirmation within half an hour but it’s been nearly two hours and I haven’t.

Can anyone help?

Thanks 🙂

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎13-03-2022 19:43

The only email confirmations that I've ever known sent, are the automated ones with the contract confirmation attached as PDF.

Those can be anything upto 24/48 hours after the new bundle is keyed into VM's system.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tom_W1
Forum Team
Forum Team

on ‎14-03-2022 08:22

Hi @purryface, thanks for your post although I'm sorry to hear of your concerns.

In order to look into this further, I'll drop you a PM to try and discuss this in more detail.

Please expect this PM to arrive shortly and respond when you can!

Many thanks

Tom_W
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