on 29-05-2022 23:09
I can't seem to update my phone by My Virgin Media
Answered! Go to Answer
on 30-05-2022 09:00
Hi @legacy1,
I'm really sorry to hear you're having trouble with changing your mobile number. So I can feed this back to the team (for them to investigate), can you please confirm the link you are using when trying to change the number?
I'm going to pop you a PM to get some more information and assist in getting this change for you 🙂
Cheers,
on 30-05-2022 09:00
Hi @legacy1,
I'm really sorry to hear you're having trouble with changing your mobile number. So I can feed this back to the team (for them to investigate), can you please confirm the link you are using when trying to change the number?
I'm going to pop you a PM to get some more information and assist in getting this change for you 🙂
Cheers,
on 30-05-2022 11:05
@Reece_MH wrote:can you please confirm the link you are using when trying to change the number?
Its
https://www.virginmedia.com/my-virgin-media/account-settings/details
on 30-05-2022 11:50
I get the same error
on 30-05-2022 14:42
Hi @Anonymous,
I'll pop you a PM now to get some more information and to assist in getting this updated.
Cheers,
on 31-05-2022 14:20
Thanks to Reece for resolving this.
For purposes of the thread the error has been reported, is apparently just a visual glitch and that it is possible, as it was in my case, that the correct number is on file already.
on 31-05-2022 16:27
Thank you for updating the thread with that information 🙂
Cheers,
Ryan.