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Update phone number

legacy1
Alessandro Volta

I can't seem to update my phone by My Virgin Media

Screenshot 2022-05-29 225440.png

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1 ACCEPTED SOLUTION

Accepted Solutions

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi @legacy1,

I'm really sorry to hear you're having trouble with changing your mobile number. So I can feed this back to the team (for them to investigate), can you please confirm the link you are using when trying to change the number?

I'm going to pop you a PM to get some more information and assist in getting this change for you 🙂

Cheers,

Reece - Forum Team


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See where this Helpful Answer was posted

6 REPLIES 6

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi @legacy1,

I'm really sorry to hear you're having trouble with changing your mobile number. So I can feed this back to the team (for them to investigate), can you please confirm the link you are using when trying to change the number?

I'm going to pop you a PM to get some more information and assist in getting this change for you 🙂

Cheers,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


legacy1
Alessandro Volta

@Reece_MH wrote:

can you please confirm the link you are using when trying to change the number?


Its 

https://www.virginmedia.com/my-virgin-media/account-settings/details

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Anonymous
Not applicable

I get the same error 

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi @Anonymous,

I'll pop you a PM now to get some more information and to assist in getting this updated.

Cheers,

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ


Anonymous
Not applicable

Thanks to Reece for resolving this.

For purposes of the thread the error has been reported, is apparently just a visual glitch and that it is possible, as it was in my case, that the correct number is on file already. 

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Thank you for updating the thread with that information 🙂 

 

Cheers, 

Ryan.