Unsent password for telephone support

[hevec]

Hi,

I believe I have been incorrectly billed and need to ring up to discuss the payment. However, when I try to do so I am asked for a password to access telephone services. Last time I spoke to Virgin support they said they would send one out to me - that was a month ago now and I have not received anything. Please can the password be resent?

Thanks!

[Zoie_P]

Hi Hevec,

Thank you for taking the time to post and welcome to our forums:)

I am sorry to hear this was not been received, I can take a look into this for you?

I will pop you over a PM and we can go from there, just keep an eye out for the purple envelope 🙂 

Zoie

[Zoie_P]

Thank you for messaging with mem Havec, 

I am glad we could get this updated for you, please pop back if you need anything else and we will do our best to help 🙂

Zoie