My complaint is against Virgin, CISAS is the adjudicator that is advised to be used in cases where a dispute resolution for telecoms is needed and is associated with Ofcom. I found the information about these on this community forum. I have posted a copy of the original official complaint (that I sent to Virgin) to each of these with a covering letter so that should things continue as they have been then the 8 week clock that is required before escalation is already counting because enough is enough, nearly every day I have been given cause to phone Virgin. And even if it does all prove to be resolved then at least it stands on record to help others and add to an overall picture of how badly Virgin operates. Virgin is making some consumers lives a misery and without intervention they will no doubt continue.