Unable to setup a new account because password not accepted

[NM_]

Password reset is also not working for me! Even with all of the above. 

[Steven_L]

Hey @NM_,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm really sorry to hear of the issues that you're having trying to register your online account.

What error message are you getting, when trying to set your password?

Does the password your trying match our criteria of a password between 8 and 64 characters and also using special characters?

Regards,

Steven_L

[NM_]

Hi,

It meets all of the criteria. The account is not new, I am just trying to reset my password but an error message stating it is invalid always shows up with numerous different attempts at different passwords. 

[Steven_L]

Thanks for coming back to us @NM_.
I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L