on 12-09-2022 18:34
Received this email from virgin media saying they can’t set up direct debit. However I soon received another email saying that my broadband bundle has been packed. Does this mean my order is processed and successful or must I still make a call to complete the order?
Answered! Go to Answer
on 12-09-2022 20:38
Hi xintong,
We can process your order for Media without a direct debit so it will go through, I would advise calling our team on 150/0345 454 1111 to get your direct debit set up 🙂
Zoie
on 12-09-2022 20:38
Hi xintong,
We can process your order for Media without a direct debit so it will go through, I would advise calling our team on 150/0345 454 1111 to get your direct debit set up 🙂
Zoie
on 12-09-2022 22:57
Hi. If I change my mind and will want another person to be paying for the broadband, how will this work? Do I just not register the direct debit and let the other person the order the broadband again? Will the broadband that I Alr ordered be shipped out to me even when I have not register direct debit?
on 12-09-2022 23:02
I recently ordered a broadband and received an email saying I will need to call virgin media in order to set up my direct debit before they can set up my account. If I now wish to have someone else staying in the same address to pay for the broadband instead of using my card, how will it work? Do I ignore the email and not call to confirm my direct debit and reorder the broadband with bank details of the person who will now be paying? Will the broadband I ordered be delivered since I technically will not be paying and has not set up direct debit?
on 13-09-2022 08:17
Morning, thanks for coming back to us. If you do call the team, they can advise further on this as we can't set direct debits up here.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 13-09-2022 08:20
on 13-09-2022 10:32
As you've been advised to contact the team regarding the Direct Debit, that would be your next step on either 150 / 0345 454 1111 or via Whatsapp Messenger on 07305327112
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill